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Don Norman Interview Design Usability

“I Think We Have to Start Over”: Usability Guru Don Norman on the Next Internet

“I Think We Have to Start Over”: Usability Guru Don Norman on the Next Internet

“I Think We Have to Start Over”: Usability Guru Don Norman on the Next Internet

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Don Norman Zdnet Over Automating Uc San Diego

Software Developers and Designers Risk Over-Automating Enterprises

Don Norman of Cognitive Science and the Design Lab argues for human-technology teamwork among designers in…

Don-Norman

What is the Future of Design in 50 Seconds?

From Jnd.org & Don Norman: I'm developing a new talk: "21st Century Design: Addressing Major Societal…

Mai Nguyen

Announcing Appointment of Mai Thi Nguyen, Director of The Design Lab

We are pleased to announce the appointment of Dr. Mai Thi Nguyen as the next Faculty Director of the Design Lab, effective March 24, 2021.

Dr. Nguyen holds a Ph.D. in Urban and Regional Planning from the University of California, Irvine and an M.A. in Sociology from Pennsylvania State University. She is an associate professor in the department of City & Regional Planning at the University of North Carolina, Chapel Hill, where she directs the Center for Community Capital, a non-partisan, multi-disciplinary research center housed within the College of Arts and Sciences. Dr. Nguyen additionally directs the Academic Leadership Program at UNC-CH, providing leadership training and mentorship to cohorts of academic leaders. She also serves as Director of the Equity and Resilience Lab, whose members are dedicated to the inquiry of equity and resilience in urban planning and public policy.
Surveillance Drones San Diego

Chula Vista PD Approved For Broader Use Of Drones In Law Enforcement

Photo courtesy of Shalina Chatlani

The Chula Vista Police Department has been approved by the Federal Aviation Administration to broaden its use of drones.

Still, some academics say drones can be seen as a form of surveillance. And that having a video doesn’t necessarily mean that officers are making neutral decisions.

"Say you’re getting a call from someone acting erratic … like what would a drone be able to see that would discern a person screaming and waving their hands around as someone who needs intervention by the police, versus a mental health team?" said Lilly Irani, a professor of communication and technology at UC San Diego (and Design Lab faculty).

Even if officers are using video to see whether a situation is dangerous, human bias doesn’t just go away, she said.

"OK, so what type of visual symbols are you going to look for to discern the difference between dangerous and nondangerous?" Irani said.
Design Lab Melanie Mccomsey Geriatric Thornton Hospital

Improving Senior Care Through Geriatric Emergency Department Research

Geriatric emergency departments  (GEDs) are specialized facilities designed to cater to the medical needs of…

Surveillance Technology San Diego

San Diego council committee unanimously approves ordinances targeting surveillance technology

Photo courtesy of John Gibbins/The San Diego Union-Tribune

A City Council committee on Wednesday unanimously approved two proposed ordinances geared at governing surveillance technologies in the city, an action sparked by sustained pushback from activists and others who were surprised and upset last year when it was revealed that San Diego had quietly installed cameras on streetlights throughout the city.

Lilly Irani, an associate professor at UC San Diego (and Design Lab faculty) who specializes in the ethics of technology, called the vote “a win for better governance in the long term.”

Irani helped draft the ordinances and assisted the organized opposition dubbed the TRUST San Diego coalition, which focuses on responsible surveillance in the region. The coalition was born out of concerns about one specific technology — so-called smart streetlights — and ultimately landed a seat at the table to draft the proposals.

“Without Councilmember Monica Montgomery championing this... there would be no table,” Irani said.
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